If your employer offers Carrot as a fertility, family-building, or parental support benefit, you may be able to put it toward newborn care support. Here’s generally how that process works.
What Carrot Covers
Carrot benefits vary by employer, some cover fertility treatment only, while others extend to postpartum and newborn support services like doula care, lactation consulting, and newborn care specialists. The first step is always confirming what your specific employer’s plan includes, since benefits differ company to company.
How the Process Typically Works
- Check your Carrot account. Log into your employer-provided Carrot portal to see your available funds and what categories of care are eligible.
- Confirm we qualify as an eligible provider. Most Carrot plans reimburse based on service category (like “newborn care specialist” or “postpartum support”) rather than a pre-approved list of specific businesses, but it’s worth double-checking your plan’s specific requirements.
- Book your services with us as usual. You’ll go through our normal booking and contract process.
- Submit your invoice or receipt to Carrot. Carrot typically requires an itemized invoice showing the service provided, dates, and cost. We’re happy to provide documentation formatted the way Carrot requires.
- Carrot reimburses you directly (or in some cases pays the provider directly, depending on your employer’s specific plan setup).
What to Have Ready
- Your Carrot account login and confirmation of your benefit category and remaining balance
- Any documentation Carrot requires from providers (we can supply an invoice with our business details, license/certification info if needed, and an itemized breakdown)
- Your contract and receipt from us once services are booked
A Few Things to Double-Check on Your End
- Whether your specific plan requires pre-approval before booking
- Your reimbursement deadline (many plans have a window after service dates)
- Whether there’s an annual cap on your available funds
We’re Happy to Help
Every employer’s Carrot plan works a little differently, so the most reliable first step is checking your own portal for the specific rules that apply to you. Once you know what your plan allows, reach out to us and we’ll make sure you have the documentation you need to submit a smooth reimbursement request.
Helpful resources: Carrot Fertility.
Frequently Asked Questions
How do I use my Carrot benefits for newborn care?
If your employer offers Carrot, check whether newborn or postpartum care is a covered expense, then keep your invoices and submit them through the Carrot app for reimbursement. We are happy to provide the documentation you need.
At SLC Newborn Care, we support Salt Lake City families through the fourth trimester. View our pricing to see how it works. Reach out to us with any questions.